Are you an experienced Contact Centre Manager with vast experience within a Back Office operation?
Do you have a strong regulated background (financial services, insurance, collections)?
Are you potentially interested? Keep reading to find out what you will be doing and what is required from you ..
Are you who we’re looking for?
• Previous experience working as a Team Manager within a similar environment
• Strong operational management background
• You will be an excellent people management experience within a back office function
• Strong service focus with an ability to work with other departments to ensure overall customer service levels are achieved - you will understand the importance your department plays
• You need to have an understanding of working in a regulated environment, so ideally you will be working in a Financial Services, Insurance, Banking or Collections role just now
What does the day to day look like?
• Motivate team and support the delivery of key operational objectives - acting as a natural leader and leading by example
• Take an active role in shaping the teams objectives to ensure delivery in line with key SLA's
• Promote a culture of continuous improvement
• You will be a hands on manager who can support the development of the team - daily coaching and work allocation
To apply for the above position please forward your CV to Cheryl Stobo using the apply online link.
HRC Recruitment acts as both an employment business and an employment agency.