Casualty Claims Handler


Are you a Claims Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty Insurer in the world?

If you can make a difference to customers in a global and creative organisation then we would love to hear from you! 


What my client says “We have an existing opportunity for a Claims Handler, preferably with Casualty experience, to help grow and develop within our Claims department in Glasgow. We offer excellent training which allows you to successfully handle a portfolio of up to 350 casualty claims consisting of Employer’s Liability, Product Liability products and a small amount of motor claims. Following training you will handle claims up to a value of £25,000 and the role includes dealing with policyholders and brokers on occasion attending review meetings”


  • Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000, considering all relevant factors including elements such as special investigation and recovery. 
  • Identify complaints and recognise customer expressions of dissatisfaction and ensure that you handle customer issues effectively, or raise to appropriate level of management.
  • Negotiate settlement of claims to bring them to a successful conclusion through high levels of customer care and you will ensure a professional claims service is provided at all times.
  • We encourage you to engage with key internal partners and clients to ensure a fair and robust investigation of claim cases and follow specific account requirements and participate in audits when required.



  • Previous Claim handling experience.
  • Financial Services or Insurance sector experience
  • Experience dealing with Casualty Claims - advantageous. 
  • Excellent Customer Service skills with strong written and verbal communication skills.
  • Experience of working in a Commercial Insurance claims environment is advantageous and proven work experience in a customer facing environment.
  • Proficiency in Microsoft Office applications and have the ability to acquire new IT skills.


Salary and Benefits

  • Competitive salary & pension scheme.
  • 25 days annual leave plus ability to purchase 5 additional days 
  • Private Medical cover, Employee Share Purchase Plan, Life Assurance. 
  • Subsidised gym membership, Comprehensive Learning & development offerings.
  • 1 day annual Charitable leave, cycle to work scheme, Employee Assistance program.

For more information on this role or a confidential chat, please get in touch

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