Are you a Claims Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty Insurer in the world?
If you can make a difference to customers in a global and creative organisation then we would love to hear from you!
What my client says “We have an existing opportunity for a Claims Handler, preferably with Casualty experience, to help grow and develop within our Claims department in Glasgow. We offer excellent training which allows you to successfully handle a portfolio of up to 350 casualty claims consisting of Employer’s Liability, Product Liability products and a small amount of motor claims. Following training you will handle claims up to a value of £25,000 and the role includes dealing with policyholders and brokers on occasion attending review meetings”
KEY RESPONSIBILITIES:
- Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000, considering all relevant factors including elements such as special investigation and recovery.
- Identify complaints and recognise customer expressions of dissatisfaction and ensure that you handle customer issues effectively, or raise to appropriate level of management.
- Negotiate settlement of claims to bring them to a successful conclusion through high levels of customer care and you will ensure a professional claims service is provided at all times.
- We encourage you to engage with key internal partners and clients to ensure a fair and robust investigation of claim cases and follow specific account requirements and participate in audits when required.
REQUIRED SKILLS AND EXPERIENCE
- Previous Claim handling experience.
- Financial Services or Insurance sector experience
- Experience dealing with Casualty Claims - advantageous.
- Excellent Customer Service skills with strong written and verbal communication skills.
- Experience of working in a Commercial Insurance claims environment is advantageous and proven work experience in a customer facing environment.
- Proficiency in Microsoft Office applications and have the ability to acquire new IT skills.
Salary and Benefits
- Competitive salary & pension scheme.
- 25 days annual leave plus ability to purchase 5 additional days
- Private Medical cover, Employee Share Purchase Plan, Life Assurance.
- Subsidised gym membership, Comprehensive Learning & development offerings.
- 1 day annual Charitable leave, cycle to work scheme, Employee Assistance program.
For more information on this role or a confidential chat, please get in touch