Collections Advisor, Jobs, 7702

Collections Advisor

Collections Advisor

Glasgow – Financial Services - £18,500 - £21,500


Nothing is worse than reading the spec of a call centre job, to find out at the bottom of the page that you’ll be working every Sat & Sun.


Thankfully, that’s not the case here. Not only will you be able to reclaim almost all your weekends, but you will only work a Saturday occasionally from 9am-2pm.


Pretty good deal, right? But what’s the catch? There’s always a catch.


Our client is known for hiring based on personality, not experience. Because maintaining a positive energy in the office is massively important to their culture.


If you are shy, quiet and reserved, then sorry, this role is not for you.


Confidence is a must – they need someone who is driven and has a positive, outgoing energy. If you have a willingness to learn and you are as passionate about amazing customer service as they are, then you’ll be a fantastic fit.


That’s it.


That’s the catch. 


Ok but whats the role?


Based in the heart of Glasgow City Centre you’ll be:


  • Managing inbound and outbound calls
  • Advising customers on suitable payment plans
  • Listen to customer situations handling calls with empathy and confidence.
  • Deliver outstanding levels of service
  • Updating system accurately after each call  
  • Adhering to company quality guidelines closely 


What you need to apply:


  • Strong customer service experience
  • Excellent numeracy skills
  • Ability to build rapport quickly and efficiently
  • Experience within a regulated financial environment is preferred but not essential 


Sound like you?

Great. We can’t wait to hear from you!

Get in touch with Karen Keenan,

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.

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