Collections Advisor, Jobs, 7702

Collections Advisor

Collections Advisor

Glasgow – Financial Services - £18,500 - £21,500

 

Nothing is worse than reading the spec of a call centre job, to find out at the bottom of the page that you’ll be working every Sat & Sun.

 

Thankfully, that’s not the case here. Not only will you be able to reclaim almost all your weekends, but you will only work a Saturday occasionally from 9am-2pm.

 

Pretty good deal, right? But what’s the catch? There’s always a catch.

 

Our client is known for hiring based on personality, not experience. Because maintaining a positive energy in the office is massively important to their culture.

 

If you are shy, quiet and reserved, then sorry, this role is not for you.

 

Confidence is a must – they need someone who is driven and has a positive, outgoing energy. If you have a willingness to learn and you are as passionate about amazing customer service as they are, then you’ll be a fantastic fit.

 

That’s it.

 

That’s the catch. 

 

Ok but whats the role?

 

Based in the heart of Glasgow City Centre you’ll be:

 

  • Managing inbound and outbound calls
  • Advising customers on suitable payment plans
  • Listen to customer situations handling calls with empathy and confidence.
  • Deliver outstanding levels of service
  • Updating system accurately after each call  
  • Adhering to company quality guidelines closely 

 

What you need to apply:

 

  • Strong customer service experience
  • Excellent numeracy skills
  • Ability to build rapport quickly and efficiently
  • Experience within a regulated financial environment is preferred but not essential 

 

Sound like you?

Great. We can’t wait to hear from you!

Get in touch with Karen Keenan, kkeenan@hrcrecruitment.co.uk

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.

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