Contact Centre Team Leader (Blantyre) - 6 Month FTC - £19,000
Are you an experienced Contact Centre Team Leader?
Do you come from a Sales, Retentions or Complaints background?
Do you have outstanding coaching skills and can provide strong leadership to your team?
DAre you immediately available, or with a short notice period, and looking for your next contract position?
HRC Recruitment are representing this company to appoint their next Inbound Contact Centre Team Leader on an initial 6 month FTC. This role is paying £19,000 plus bonus potential.
Are you who we’re looking for?
• Previous experience working as a Contact Centre Team Leader, ideally in an inbound complaints, sales or retentions environment.
• Excellent communication skills
• Strong coaching skills with the ability to manage and motivate team members
• Ability to flex across the operation and cover for the customer service teams when required
• Strong attention to detail
• Flexible and professional approach
• Ability to work closely alongside team members, coaching and motivating them
• Ability to deliver constructive feedback to team members
• Excellent attitude and work ethic
• Ideally you will have a working knowledge of Microsoft Excel although this is not essential
What does the day to day look like?
• Motivate team and support the delivery of key operational objectives
• Taking responsibility for both internal and external complaints, managing your team to handle these effectively and taking escalated cases yourself
• Promote a culture of continuous improvement
• Responsible for managing team to meet both team and overall departmental objectives
• A hands on manager who can support the development of the team
• Monitoring team and individual performance
• Assist the Customer Service Team Managers when required
• Liaise closely with internal teams to investigate the root cause of issues and propose action plans
• Working with other team leaders to ensure overall departmental objectives are met
• Ensure training and coaching methods delivered in line with company procedures
To apply, please send your CV to Cheryl Stobo ASAP using the below link.
HRC Recruitment acts as both an employment business and an employment agency.