Customer Service Advisor, Perth, Jobs, 6434

Customer Service Advisor, Perth

Customer Service Advisor, Perth

 

Flexible and willing to learn.

Second to none customer service skills.

Manage customer expectations and problem solve

 

Does this sound like you? You understand how big an impact you can make on the customer

journey, and how important it is to get to the bottom of any problems in order to implement the most appropriate solution.

 

You’re a listener and a doer. You actively look for ways to improve the customer experience,

using your expert product knowledge and ability to cross-sell.

 

Are you who we’re looking for?

 

  • You have experience in a previous customer service environment
  • You can communicate effectively verbally and in writing
  • You are a team player who can use initiative
  • You can adapt your communication style accordingly

 

What does the day to day look like?

 

  • Liaise with customers through telephone, email and live chat
  • Handle queries and complaints through to resolution
  • Handle customer applications and liaise with appropriate internal teams
  • Generate work order requests for engineers
  • Update information accurately to system
  • Work to performance targets and deadlines

 

What are the shift patterns?

 

You will be flexible to work a 37-hour week between the hours of 8am-8pm Monday to Friday and happy to work the occasional Saturday with a day off through the week.

 

Interested? Get in touch with Karen Keenan to discuss this opportunity and apply for the role.

 

HRC Recruitment is an equal opportunities employer and all applications will be treated as

such.

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Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
13 Atholl Place,
EH3 8HP
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700