Customer Service Advisor (Claims), Jobs, 6435

Customer Service Advisor (Claims)

Are you looking for a fantastic opportunity working directly for a high profile insurance company?

Do you have recent customer service experience and an aptitude for exceeding customer expectations? If so, we want to hear from YOU! 

Location: Glasgow City Centre

Role: Customer Claims Advisor 

Salary:  £17,550 plus benefits 

Hours: Operational hours between Monday - Friday 8am-8pm and Saturday 9am-5pm - 5 days out of 7 - 37.5 hours per week 

A reputable insurance business in Glasgow is looking for customer service professionals to join their Claims department on a permanent basis! Ideally, you will be outgoing, able to manage your own workload and looking for every opportunity to develop your career and knowledge of the industry.

What does the role look like:

· Receiving calls from customers with regards to the First notification of a Claim

· Effectively listening to customer calls in order to evaluate what actions the claim requires

· Work within clear company and Financial Conduct Authority guidelines to maximise your performance across quality, productivity, efficiency and compliance standards

· Take personal responsibility to ensure you get things right first time with each interaction with the customers 

· Deliver high standards of product knowledge and service to ensure customer needs are met

What YOU need:

· Previous experience in a customer service based role

· The ability to use your own initiative to solve problems and prioritise tasks

· The drive and determination to be a success in your next career move

. The ability to remain and build rapport in a variety of scenarios 


What YOU will get in return:

· 33 days annual leave (including bank holidays), rising with length of service

· Festive Bonus

· Up to 5% annual bonus, part of profit share scheme

· Employee discounts

· Opportunities for career progression

· Contributory Pension

*Please note that all successful candidates will be subject to background checks which include 2-year work references, criminal background check and basic credit check.*

HRC Recruitment acts as both an employment business and an employment agency


Job Types: Full-time, Permanent

Salary: £17,550.00 /year

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