Customer Service Advisor, Jobs, 6443

Customer Service Advisor

 

 

Customer Service Advisor – Edinburgh

Salary - £19,500

Hours of Work - Monday to Friday 8am to 8pm (Must be flexible within these hours) with occasional Saturday work.

Does the idea of working for a fantastic company just outside Edinburgh with excellent career opportunities and a brilliant culture sound like the right job for you?

Whether you come from a Call Centre, Retail or Sales this is an opportunity that should not be missed.

We are looking to speak to candidates with strong customer service experience with an excellent telephone manner.

 

What does the day look like?

  • Handle inbound telephone calls from existing customers
  • Be the first point of contact for incoming customer queries
  • Manage incoming Emails and Web Chats
  • Ensuring accuracy at all times, whilst adhering to company policies and procedures
  • Maintain a high level of quality by working to the company and regulatory requirements

 

Are you who we are looking for?

  • Experience in a contact centre or customer service role
  • Excellent verbal and written communication skills and the ability to influence stakeholders
  • Strong customer service skills
  • Knowledge of Microsoft and customer technology solutions
  • Ability to work under pressure in challenging situations

 

Interested? Get in touch by clicking the apply button below to send in your CV.

HRC Recruitment acts as both an employment business and an employment agency.

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Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
13 Atholl Place,
EH3 8HP
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700