Customer Service Representative, Greenock, Jobs, 6421

Customer Service Representative, Greenock

Customer Service Advisor – Salary £15,500+ (Greenock)

 

Strong attention to detail

Professional and confidential

Aptitude for exceeding customer expectations

 

Does this sound like you? You understand the importance in providing an exceptional service and want to maximise every single opportunity to deliver positive results and strive for a positive resolution.

 

Are you who we’re looking for?

 

  • You have worked within a Contact Centre environment
  • You are customer focussed with the ability to identify and solve problems
  • You can communicate well with customers and colleagues
  • You use your initiative to quickly identify customer needs

 

What does the role look like?

 

  • Manage high volume of inbound and outbound calls
  • Strive for first contact resolution
  • Ensure all regulations are followed in line with company terms and conditions
  • Provide accurate advice and information to customers
  • Ensure turn around timescales are met to ensure claims are settled
  • Work to targets

 

You will work a 35-hour week between the hours of 6am – 10pm 5 days out of 7.

 

Interested? Please contact Karen Keenan in our Glasgow office or alternatively click APPLY NOW.

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Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
13 Atholl Place,
EH3 8HP
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700