Are you an experienced Contact Centre Team Manager?
Do you come from a strong service delivery background?
Are you motivated by managing teams against key SLA's and driving NPS?
HRC Recruitment are recruiting on behalf of a reputable organisation based just outside of Glasgow. The ideal candidate would be a strong people manager who is extremely results and service focussed. You will be the type of person who takes pride in your team and who loves contributing to the success of the company.
Are you who we’re looking for?
• Previous experience working as a Contact Centre Team Manager
• Ideally you will come from a service delivery background with experience of driving NPS
• Excellent communication skills
• Strong attention to detail
• Flexible and professional approach
• Ability to work closely alongside team members, coaching and motivating them
• Ability to deliver constructive feedback to team members
• Excellent attitude and work ethic
What does the day to day look like?
• Motivate team and support the delivery of key operational objectives
• Promote a culture of continuous improvement
• A hands on manager who can support the development of the team
• Monitoring team and individual performance
• Working with other team leaders to ensure overall departmental objectives are met
• Ensure training and coaching methods delivered in line with company procedures
Please send your CV to Cheryl Stobo as soon as possible.
HRC Recruitment acts as both an employment business and an employment agency.