Customer Solutions Agent, Ayrshire, Jobs, 7200

Customer Solutions Agent, Ayrshire

  • Are you solutions driven? An expert negotiator? A target smasher?
  • Can you do all of this whilst remaining respectful and empathetic to your customers?
  • Do you have collections or customer service experience in a financial services environment?


You want to work for a growing, thriving global company who can offer you ongoing career opportunities and stability during these uncertain times.

You understand that, as a Customer Solutions Agent, you will be speaking to customers who have found themselves in debt for a variety of reasons. You are both resilient and empathetic – and are keen to secure the best possible outcome for your customers and PRA Group.

You’re someone who enjoys working in a fast-paced environment and are very target driven. You can listen out for clues as to how to help your customers and, ultimately, negotiate a successful result for the company.

You’re someone who enjoys working in collaboration with other colleagues to ensure a positive, ethical customer experience. You’re someone who can quickly build up rapport and trust with colleagues and customers.

You’re someone with strong attention to detail – you’re computer literate and will always ensure that customer calls are accurately recorded on the system.

You are friendly and outgoing with a real passion for success.

You’re confident handling inbound and outbound calls.

As well as excellent career opportunities, you’ll get no Sunday shifts and very short Saturday shifts, and a monthly bonus.

Interested in this Kilmarnock based Customer Solutions Agent role? Get in touch with me to apply or find out more –

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check. HRC Recruitment is an equal opportunities employer and all applications will be treated as such.


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