Customer Solutions Agent, Kilmarnock, Jobs, 7201

Customer Solutions Agent, Kilmarnock

  • Have you been made redundant by the pandemic?
  • Were you working in a target-driven hospitality environment?
  • Would you consider a move into an outcome focused role within financial services?

 

Losing your job at a time when it feels like no one else is hiring is scary. We understand that. You’re probably craving a stable environment that offers security, the chance to develop your skills and a great team to be part of.

This growing, thriving global organisation has continued to operate during the pandemic and can offer you the stability that you need.

You’re someone who enjoys working to a target and are very solutions driven. You thrive in a fast-paced environment that requires you to problem solve in order to get the best outcome for your customers and the wider business.

You understand that, as a Customer Solutions Agent, you will be communicating with customers who may be vulnerable or upset. You are both resilient and empathetic – something that will be key to ensuring the best outcome for your customers and the company.

You are friendly and outgoing with a real passion for delivering and negotiating successful outcomes.

You’re confident handling inbound and outbound calls.

You’re someone who enjoys working in collaboration with other colleagues to ensure a successful and ethical customer experience. You’re someone who can quickly build up rapport and trust with colleagues and customers.

You’re someone with strong attention to detail – you’re computer literate and will always ensure that customer calls are accurately recorded on the system.

As well as excellent career opportunities, you’ll get no Sunday shifts and very short Saturday shifts – unheard of in hospitality! You will also get a performance-based monthly bonus.

Interested in this Kilmarnock based Customer Solutions Agent? Get in touch with me to apply or find out more – kkeenan@hrcrecruitment.co.uk

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Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
3rd Floor,
1 Lochrin Square,
92 Fountainbridge,
EH3 9QA
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700