Customer Solutions Agent, Jobs, 7611

Customer Solutions Agent

· Are you looking for a new challenge and a role that can offer career development?

· Do you have experience of working in an target based retail, hospitality or customer focused environment?

· Would you consider a move into an outcome focused role within financial services?

Understandably, you don’t want to take “just any” job – you want security and stability. What about a growing global firm that can offer you just that?

You are keen to put your transferable skills to good use in an environment that will challenge you and allow you the opportunity to learn and develop!

You’re someone who enjoys working to a target and are very solutions driven. You can listen out for clues as to how to help your customers and, ultimately, negotiate a successful result for the company.

You understand that, as a Customer Solutions Agent, you will be communicating with customers who may be vulnerable or upset. You are both resilient and empathetic – something that will be key to ensuring the best possible outcome for your customers and the company.

You are friendly and outgoing with a real passion for delivering and negotiating successful outcomes.

You’re confident handling inbound and outbound calls.

You’re someone who enjoys working in collaboration with other colleagues to ensure a positive, ethical customer experience. You’re someone who can quickly build up rapport and trust with colleagues and customers.

You’re someone with strong attention to detail – you’re computer literate and will always ensure that customer calls are accurately recorded on the system.

As well as excellent career opportunities, you’ll get no Sunday shifts and very short Saturday shifts! You will also get a performance-based monthly bonus.

Interested in this Kilmarnock based Customer Solutions Agent role? Get in touch with me to apply or find out more

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check. HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

 

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Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
3rd Floor,
1 Lochrin Square,
92 Fountainbridge,
EH3 9QA
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700