HRC Recruitment are working with this leading UK wide insurer in their search for a Domestic Property Claims Handler to join their team in Glasgow.
The role will see you look after all aspects of domestic claims from first notification of a claim from the customer through to final settlement.
Customer service is key in this role - you will provide policyholders with an excellent standard of customer service, whilst ensuring all claims are dealt within the terms of the policy cover. Naturally you'll have strong inter-personal skills, be a good problem solver and have good negotiation and influencing skills.
Responsibilities include: mitigating losses, negotiating and controlling costs to achieve agreed targets, conflict resolution, schedule key touch points throughout the claim life-cycle to keep the customer fully informed as to how their claim is progressing as well as ensuring the provision of a consistent and thorough approach to the handling of any customer complaints.
Essential Experience & Qualifications:
- Customer-facing experience and track record of providing high standards of customer service.
- Evidence of a pro-active customer service approach as required in the handling of all claims from notification stage through to settlement and closure of the claim.
- GCSE level (Maths and English - Grade C and above).
- Prior insurance claims experience (preferably with domestic claims)
The role would be perfect for enthusiastic individuals with a passion for customer service and looking to develop their career in the domestic claims arena.
A superb opportunity within a dynamic insurer with an excellent reputation in the UK insurance market.