German Customer Service Representative (912 Month FTC), Jobs, 5440

German Customer Service Representative (9-12 Month FTC)

German Customer Service Representative (9-12 Month FTC) - Lanarkshire - Salary: £DOE

Are you a fluent German speaker looking for a new opportunity in the Lanarkshire area? Do you have excellent customer service experience? Are you looking to be a valued team member, working closely with a wider team? 

You will be responsible for handling a variety of customer enquiries from the German and English customer base daily. As well as this, you will be responsible for completing a variety of administrative duties including order processing as well as providing support to the external sales team. 

This is a full-time, FTC between 9-12 months, with the working hours of Monday-Friday between 7am-5pm (various shift patterns available). The salary for this position is £DOE. 

 

Are you who we're looking for? 

  • You are fluent in German and English languages, both written and orally 
  • You have strong customer service experience in a telephony environment
  • Excellent telephone manner 
  • Strong time and diary management 
  • Experience processing customer orders on various systems is desirable 
  • Can work well individually as well as within a wider team 

 

What is the day to day like? 

  • Handling all inbound customer calls via telephone and email for the German and English speaking customer base
  • Processing customer orders accurately onto the system
  • Taking responsibility for customer complaints, completing a full investigation when required
  • Completing all general administrative duties daily 
  • Communicating professionally with internal and external stakeholders daily 
  • Working to set targets and KPI's daily, weekly and monthly
  • Managing time and diary effectively at all times 
  • Working well individually as well as part of a wider team

 

What do you get in return? 

  • Competitive salary + yearly bonus
  • Generous annual leave entitlement 
  • Healthcare plan
  • Company Pension Scheme
  • Various other company benefits 

Interested? If so, please forward your CV on Chivonne Gray ASAP using the link below. 

HRC Recruitment acts both as an employment business and employment agency

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