German Customer Service Representative (9-12 Month FTC) - Lanarkshire - Salary: £DOE
Are you a fluent German speaker looking for a new opportunity in the Lanarkshire area? Do you have excellent customer service experience? Are you looking to be a valued team member, working closely with a wider team?
You will be responsible for handling a variety of customer enquiries from the German and English customer base daily. As well as this, you will be responsible for completing a variety of administrative duties including order processing as well as providing support to the external sales team.
This is a full-time, FTC between 9-12 months, with the working hours of Monday-Friday between 7am-5pm (various shift patterns available). The salary for this position is £DOE.
Are you who we're looking for?
- You are fluent in German and English languages, both written and orally
- You have strong customer service experience in a telephony environment
- Excellent telephone manner
- Strong time and diary management
- Experience processing customer orders on various systems is desirable
- Can work well individually as well as within a wider team
What is the day to day like?
- Handling all inbound customer calls via telephone and email for the German and English speaking customer base
- Processing customer orders accurately onto the system
- Taking responsibility for customer complaints, completing a full investigation when required
- Completing all general administrative duties daily
- Communicating professionally with internal and external stakeholders daily
- Working to set targets and KPI's daily, weekly and monthly
- Managing time and diary effectively at all times
- Working well individually as well as part of a wider team
What do you get in return?
- Competitive salary + yearly bonus
- Generous annual leave entitlement
- Healthcare plan
- Company Pension Scheme
- Various other company benefits
Interested? If so, please forward your CV on Chivonne Gray ASAP using the link below.
HRC Recruitment acts both as an employment business and employment agency.