German Speaking IT Support - Glasgow - Salary £21,000 p/a
Are you a fluent German and English speaker with an interest in IT? Do you want the opportunity to work for a global business providing IT Support to a varied customer and client base daily?
We are looking to speak to experienced customer service advisors or those who have an interest in IT for this exciting, new position based in Glasgow City Centre. Reporting to a specialist line manager, you will be responsible for providing both telephone and email support to a global customer base daily.
This is a full-time, permanent opportunity, working Monday-Friday core business hours, with a competitive salary of up to £21,000 p/a.
Are you who we are looking for?
- You are fluent in both German and English languages - both written and spoken
- You have strong attention to detail and strive to complete tasks to the highest of standards
- You have experience in a telephone-based customer service role
- You have experience or interest in IT and are keen to develop your skill set in this area
- You have excellent communication skills both written and orally
- You are able to work well individually and as part of a wider team
What is the day to day like?
- Handling a variety of customer enquiries daily from a varied customer base
- Liaising with various inhouse teams regarding any product or service enquiries
- Completing all general administrative duties when required
- Creating and updating any technical guides when required and communicating this to customers
- Building and maintaining relationships with key internal and external stakeholders daily
- Supporting with training for new staff on the use of the inhouse products and systems
- Constantly growing your knowledge of the products provided by the business
- Testing various new product releases
What do you get in return?
- Opportunity to work with a growing business
- A competitive salary of up to £21,000 p/a
- Various company benefits
Interested and keen to hear more? Please send your CV to firstname.lastname@example.org ASAP or call 0141 353 8370 for a confidential chat.
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