Policy Wording Technician

Role Purpose

The wordings technician will sit within the new Product Development team, which is an important new function for CLIENT COMPANY, and will ensure that the products and services provided by CLIENT COMPANY  and its subsidiaries meet the expectation and needs of the market while maximising viability and ensuring sustainability.


The wordings technician is responsible for managing all aspects of insurance wordings and member literature.  Utilising their experience, the wordings technician will support the team throughout the development lifecycle of new and existing products, which will involve working with key stakeholders in underwriting, legal, sales and marketing.


This is an exciting new role that will offer the successful applicant exposure to the UK medical malpractice market from a discretionary and insurance perspective and will not only focus on the management and development of CLIENT COMPANY wordings and member literature but will also allow them to contribute to all elements of product development.    


Key Areas

This job description describes the main responsibilities of the role, however it is expected that people will undertake any other duties as required commensurate with their skills and abilities


Key Responsibilities


  • To be the day-to-day owner of wordings and member literature
  • To develop, advise upon and draft new wordings where required
  • To systematically review existing wordings and advise on improvements
  • Evaluate existing literature features against market / customer needs
  • To build and maintain a library of wordings for the insurance and discretionary products
  • To act as a research and analysis function for wordings.
  • To give commercial and practical advice to underwriters on key wording questions
  • To ensure wordings comply with all relevant guidelines and governance
  • Participate in and support cross functional projects within the CLIENT COMPANY group to maintain, enhance or develop new and existing products and services
  • To assist with developing new product literature



This role will be key to ensuring that CLIENT COMPANY maximises the utility of our collective knowledge and experience to provide our customers with product literature and insurance wordings that clearly define the benefits of membership with the client company. The role is key to creation of a more innovative, customer-centric culture within the company.


There will be regular contact with external stakeholders such as members, prospects and focus groups and internal stakeholders such as colleagues across the Customer and Development directorate, and the wider business, including:




Membership Services



The role will report to the Head of Product development.

Key Competencies:

Key competencies have been highlighted to illustrate expected behaviours, however a person in this role is expected to meet all the competencies at the appropriate level for each competency area as defined in the framework

Experience/ Knowledge/ Qualifications


Integrity:  we are honest and work in line with strong moral principles

Collaboration: we work together to deliver excellent results and service for our members across all our teams and departments

Excellence: our aim is to be outstanding in everything we do

  • 5 years wording experience within the Insurance industry and/or MDO Industry
  • UK medical malpractice contract wording experience is desirable however not an absolute requirement
  • Understanding and an up-to-date knowledge of insurance and insurance contract law
  • Ability to assist with the development and implementation of the wording’s strategy
  • A consistent track record in ownership and delivery
  • Excellent attention to detail and organisational skills
  • Good interpersonal skills
  • Strong ownership and accountability ethos


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8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

3rd Floor,
1 Lochrin Square,
92 Fountainbridge,
0131 357 5333

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01382 768 700

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