Property Claims Handler, Jobs, 6605

Property Claims Handler

  • Are you an experienced property claims handler looking for a move?


  • Could you settle various property claims including escape of water, fire, accidental damage, flood, etc.


  • Can you investigate, evaluate and conclude low exposure, low complexity property claims by following established protocols to ensure that claims are handled in the most effective way.


  • Able to deliver a customer-centric claims service.


I am looking for a number of property claims handlers to join an expanding team in Glasgow city centre.


Key Accountabilities

  • Capture and update claims data/information in compliance with best practices for low complexity, low property claims.
  • Determine liability by gathering relevant facts, utilising applicable law and establishing basic principles of negligence.
  • Confirm policy existence by identifying coverage on low complexity claims.
  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.
  • Establish timely reserves within authority limit by estimating value of claims.
  • Assess damages by calculating applicable damages or range of damages allowed by law.
  • Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.
  • Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors.
  • Depart from approved vendors with manager approval, where in the best interests of the insured.
  • Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
  • Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.
  • Protect company reputation by keeping claims information confidential.
  • Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks and participating in professional societies.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed.
  • Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services.
  • Collect data and document on an established system to facilitate the accurate assessment and value of claims.
  • Input relevant data into established systems accurately so that analysis can be undertaken.
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
  • Assess and appoint claims vendors within agreed authority limits aligned to the organisation´s Claims Vendor Management strategy.
  • Determine when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and promote continuous learning.
  • Provide feedback on business processes and systems to identify opportunities for improvements.
  • Negotiate settlement of claim by establishing appropriate negotiation strategy and utilising available tools and resources within authority limits.
  • Develop a practical understanding of how processes and systems in own area of work related to the management of risk and compliance.
  • Adhere to local regulatory and governance requirements throughout the life of a claim to ensure decisions are made using the right standards.
  • Acquire and organise the relevant evidence and information to accurately assess the value of a claim.
  • Provide feedback and recommendations for improvement of processes and systems.
  • Respond to and resolve enquiries and problems, judging when to pass complex queries on to or involve others, to provide effective service and clear advice to colleagues and customers.
  • Respond to queries from customers and/or colleagues to ensure customers receive appropriate advice.

Essential Experience

  • Property claims handling experience
  • Strong communication skills
  • Customer service and negotiation skills
  • Experience gathering data
  • Ability to obtain and maintain required adjuster license.
  • Experience in a work environment that required collaboration across work groups.

For more information on this role, please forward your CV to Elaine McCrink

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