Property Claims Handler, Jobs, 6605

Property Claims Handler

  • Are you an experienced property claims handler looking for a move?

 

  • Could you settle various property claims including escape of water, fire, accidental damage, flood, etc.

 

  • Can you investigate, evaluate and conclude low exposure, low complexity property claims by following established protocols to ensure that claims are handled in the most effective way.

 

  • Able to deliver a customer-centric claims service.

 

I am looking for a number of property claims handlers to join an expanding team in Glasgow city centre.

 

Key Accountabilities

  • Capture and update claims data/information in compliance with best practices for low complexity, low property claims.
  • Determine liability by gathering relevant facts, utilising applicable law and establishing basic principles of negligence.
  • Confirm policy existence by identifying coverage on low complexity claims.
  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.
  • Establish timely reserves within authority limit by estimating value of claims.
  • Assess damages by calculating applicable damages or range of damages allowed by law.
  • Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.
  • Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors.
  • Depart from approved vendors with manager approval, where in the best interests of the insured.
  • Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
  • Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.
  • Protect company reputation by keeping claims information confidential.
  • Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks and participating in professional societies.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed.
  • Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services.
  • Collect data and document on an established system to facilitate the accurate assessment and value of claims.
  • Input relevant data into established systems accurately so that analysis can be undertaken.
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
  • Assess and appoint claims vendors within agreed authority limits aligned to the organisation´s Claims Vendor Management strategy.
  • Determine when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and promote continuous learning.
  • Provide feedback on business processes and systems to identify opportunities for improvements.
  • Negotiate settlement of claim by establishing appropriate negotiation strategy and utilising available tools and resources within authority limits.
  • Develop a practical understanding of how processes and systems in own area of work related to the management of risk and compliance.
  • Adhere to local regulatory and governance requirements throughout the life of a claim to ensure decisions are made using the right standards.
  • Acquire and organise the relevant evidence and information to accurately assess the value of a claim.
  • Provide feedback and recommendations for improvement of processes and systems.
  • Respond to and resolve enquiries and problems, judging when to pass complex queries on to or involve others, to provide effective service and clear advice to colleagues and customers.
  • Respond to queries from customers and/or colleagues to ensure customers receive appropriate advice.

Essential Experience

  • Property claims handling experience
  • Strong communication skills
  • Customer service and negotiation skills
  • Experience gathering data
  • Ability to obtain and maintain required adjuster license.
  • Experience in a work environment that required collaboration across work groups.

For more information on this role, please forward your CV to Elaine McCrink

Share this job

Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
3rd Floor,
1 Lochrin Square,
92 Fountainbridge,
EH3 9QA
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700