Russian Customer Advisor - Glasgow - Salary £18,000 p/a
Do you speak fluent Russian & English? Are you looking for a new opportunity in Glasgow City Centre? Do you want to work for an established global professional employer?
HRC Recruitment are looking to speak to fluent Russian and English speakers for a new opportunity based in Glasgow City Centre. You will be responsible for handling all inbound calls from the Russian and English customer base as well as responding all customer enquiries via email, providing excellent customer service at all times. For this opportunity, you must have excellent written and oral communication skills and be able to work well individually and as part of a wider team.
This is a full time, permanent opportunity with the working hours between 7am - 7pm (various shifts available) with a competitive salary.
Are you who we're looking for?
- A fluent Russian and English speaker (both written and orally)
- Experience in a customer focussed environment, providing high-quality service
- General administrative experience
- Translation experience
- Telephony customer service experience (desired)
- Can work well individually and as part of a team
- Excellent communication skills, written and orally
- Proactive approach, ability to manage time and diary effectively
What is the day to day like?
- Handling all inbound customer queries and making outbound calls when required
- Completing all administrative duties and answering all emails
- Providing a high quality of customer service at all times
- Translating documents into Russian for back office teams
- Providing front line support for all customers
- Handling all customer complaints in a professional and efficient manner, completing a full investigation when required
- Conducting B2B & B2C calls
- Keeping up to date with all industry and company changes
What do you get in return?
- Competitive Salary
- Holiday allowance
- Other company benefits
If you wish to apply for this position, please forward your CV to Chivonne Gray ASAP using the link below.
HRC Recruitment acts both as an employment business and employment agency.