Turkish Customer Service Advisor, Jobs, 7701

Turkish Customer Service Advisor

Turkish Customer Service Advisor - Edinburgh - Salary £20,000 - 22,000 p/a DOE

Are you a fluent Turkish Speaker? Do you have experience servicing customers daily, face to face or over the phone? Are you looking for a new opportunity to work for a global company in Edinburgh?

We are looking to speak to fluent Turkish and English speakers for a great customer service opportunity for our Global client in Edinburgh! This is an excellent opportunity for someone who enjoys utilising their language skills, to provide excellent customer service to a varied customer base daily.

This is a full-time, permanent opportunity based in Edinburgh, with a rotational shift pattern TBH and a competitive salary available of up to £22,000p/a.

 

Are you who we are looking for?

  • You are fluent in Turkish and English languages, both written and spoken
  • You have strong customer service experience within a fast-paced environment, either F2F or over the phone 
  • You have excellent time management and organisational skills 
  • You enjoy working individually but also part of a wider team environment
  • You have experience, or knowledge of working to set targets and KPI's
  • You have excellent communication skills both written and orally 
  • You have strong attention to detail and enjoy completing tasks to a high standard
  • You have strong problem solving skills
  • You are motivated and driven to learn and develop within a global business
  • You are proficient in and have good knowledge of Microsoft Office Applications

 

What is the day to day like?

  • Handling inbound calls from customers daily, as well as responding to emails, webchats and making outbound calls when required
  • Providing excellent information and service to a varied, Turkish and English speaking customer base 
  • Handling all customer complaints in a professional manner, completing a full investigation when required
  • Liaising with various business departments when required
  • Building and maintaining relationships with key internal and external stakeholders
  • Ensuring all information is accurately recorded on the internal system, as well as completing any further administrative tasks
  • Working towards and exceeding all set targets and KPI's, individually and within the wider team
  • Building and maintaining knowledge of available products, services and promotions
  • Constantly following all internal policies and procedures
  • Assisting in any ad-hoc project work as required

 

What do you get in return?

  • Annual leave entitlement 
  • Intensive and detailed training programme
  • Company Pension
  • Further benefits TBC

 

Interested? If so, please send your CV to Chivonne Gray ASAP via the link below! 

HRC Recruitment acts both as an Employment Business and Employment Agency. 

Share this job

Offices

Glasgow
8th Floor,
180 Saint Vincent Street, G2 5SG
0141 353 1133

Edinburgh
3rd Floor,
1 Lochrin Square,
92 Fountainbridge,
EH3 9QA
0131 357 5333

Dundee
2nd Floor, Suite 4,
Marketgait Business Centre, DD1 1NJ
01382 768 700