Turkish Customer Service Advisor, Jobs, 7701

Turkish Customer Service Advisor

Turkish Customer Service Advisor - Edinburgh - Salary £20,000 - 22,000 p/a DOE

Are you a fluent Turkish Speaker? Do you have experience servicing customers daily, face to face or over the phone? Are you looking for a new opportunity to work for a global company in Edinburgh?

We are looking to speak to fluent Turkish and English speakers for a great customer service opportunity for our Global client in Edinburgh! This is an excellent opportunity for someone who enjoys utilising their language skills, to provide excellent customer service to a varied customer base daily.

This is a full-time, permanent opportunity based in Edinburgh, with a rotational shift pattern TBH and a competitive salary available of up to £22,000p/a.


Are you who we are looking for?

  • You are fluent in Turkish and English languages, both written and spoken
  • You have strong customer service experience within a fast-paced environment, either F2F or over the phone 
  • You have excellent time management and organisational skills 
  • You enjoy working individually but also part of a wider team environment
  • You have experience, or knowledge of working to set targets and KPI's
  • You have excellent communication skills both written and orally 
  • You have strong attention to detail and enjoy completing tasks to a high standard
  • You have strong problem solving skills
  • You are motivated and driven to learn and develop within a global business
  • You are proficient in and have good knowledge of Microsoft Office Applications


What is the day to day like?

  • Handling inbound calls from customers daily, as well as responding to emails, webchats and making outbound calls when required
  • Providing excellent information and service to a varied, Turkish and English speaking customer base 
  • Handling all customer complaints in a professional manner, completing a full investigation when required
  • Liaising with various business departments when required
  • Building and maintaining relationships with key internal and external stakeholders
  • Ensuring all information is accurately recorded on the internal system, as well as completing any further administrative tasks
  • Working towards and exceeding all set targets and KPI's, individually and within the wider team
  • Building and maintaining knowledge of available products, services and promotions
  • Constantly following all internal policies and procedures
  • Assisting in any ad-hoc project work as required


What do you get in return?

  • Annual leave entitlement 
  • Intensive and detailed training programme
  • Company Pension
  • Further benefits TBC


Interested? If so, please send your CV to Chivonne Gray ASAP via the link below! 

HRC Recruitment acts both as an Employment Business and Employment Agency. 

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